Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and MJK Group Global ("Company," "we," "us," or "our") regarding your use of our marketing services, website, and related offerings (collectively, the "Services").

By accessing our website, engaging our Services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.

2. Services Description

MJK Group Global provides AI-powered marketing services designed to deliver Fortune 500-level strategy and execution at mid-market pricing. Our Services include, but are not limited to:

• Social Media Management and Strategy
• Personal Brand Building and Executive Positioning
• AI Marketing Implementation and Automation
• Content Strategy, Planning, and Creation
• Email Marketing Automation and Campaign Management
• Marketing Analytics and Performance Reporting
• Consulting and Strategic Advisory Services

Specific deliverables, timelines, and performance metrics will be outlined in individual Service Agreements or Statements of Work ("SOW") provided for each engagement.

3. Service Packages and Pricing

3.1 Service Tiers

We offer multiple service tiers with monthly subscription pricing ranging from $1,497 to $12,997 per month. Specific package details, including deliverables and pricing, are outlined on our service pages and in individual proposals.

3.2 Custom Packages

Custom service packages are available and will be priced based on scope, complexity, and resource requirements. All custom packages require a written SOW signed by both parties.

3.3 Price Changes

We reserve the right to modify our pricing with 30 days' written notice. Price changes will not affect active contracts during their current term but may apply upon renewal.

4. Payment Terms

4.1 Payment Schedule

Unless otherwise specified in your Service Agreement:

• Monthly subscriptions are billed on the first day of each month
• Initial setup fees (if applicable) are due upon contract signing
• Custom project fees follow the payment schedule outlined in the SOW
• All payments are due within 15 days of invoice date

4.2 Payment Methods

We accept payment via credit card, ACH transfer, wire transfer, and other methods as specified in your invoice. Automatic recurring payments may be set up for monthly subscriptions.

4.3 Late Payments

Late payments may be subject to a service charge of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend Services for accounts more than 30 days past due.

4.4 Taxes

All fees are exclusive of applicable taxes, duties, or similar governmental assessments. Client is responsible for all such taxes except those based on our net income.

5. Service Term and Renewal

5.1 Initial Term

Service contracts begin on the start date specified in your Service Agreement and continue for the initial term specified (typically 3, 6, or 12 months for subscription services).

5.2 Automatic Renewal

Unless otherwise specified, monthly subscription services will automatically renew on a month-to-month basis following the initial term until terminated by either party in accordance with Section 6.

5.3 Annual Contracts

Annual contracts may be offered at discounted rates and will automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least 60 days before the end of the current term.

6. Cancellation and Termination

6.1 Client Cancellation

You may cancel monthly subscription services by providing written notice at least 30 days before your next billing date. Cancellation will be effective at the end of the then-current billing period.

6.2 Early Termination of Annual Contracts

Annual contracts may not be cancelled before the end of the contract term except as outlined in Section 6.4. If you wish to terminate an annual contract early, you will remain responsible for payment of all remaining months in the contract term.

6.3 Termination by Company

We may terminate your Service Agreement immediately if:

• You breach any material term of these Terms or your Service Agreement
• Your account is more than 60 days past due
• You engage in fraudulent, abusive, or illegal activity
• You damage our reputation or engage in conduct that harms our business

6.4 Termination for Cause

Either party may terminate the Service Agreement for cause if the other party materially breaches these Terms and fails to cure such breach within 30 days of written notice.

6.5 Effect of Termination

Upon termination:

• You will pay all outstanding fees and charges through the effective termination date
• We will provide you with final deliverables completed through the termination date
• We will transfer or provide access to agreed-upon assets as specified in your Service Agreement
• Sections 8, 9, 10, 12, 13, and 14 of these Terms will survive termination

7. Refund Policy

7.1 No Refunds on Monthly Services

Monthly subscription services are non-refundable. If you cancel during a billing period, you will retain access to Services through the end of that paid period, but no prorated refunds will be issued.

7.2 Setup Fees

One-time setup fees are non-refundable once work has commenced.

7.3 Satisfaction Guarantee

For new clients only: If you are not satisfied with our Services within the first 30 days of your initial contract, you may request a review meeting. If we cannot resolve your concerns to mutual satisfaction, we may, at our sole discretion, provide a partial refund for the first month's services, minus any setup fees and work already completed.

7.4 Annual Contract Refunds

Annual contracts paid in advance are non-refundable except as required by law or in cases of termination for cause by the Client as outlined in Section 6.4.

8. Client Responsibilities

To enable us to provide effective Services, you agree to:

• Provide timely access to necessary accounts, platforms, and systems
• Provide timely feedback and approvals as requested
• Respond to requests for information within agreed-upon timeframes
• Provide accurate and complete information about your business, target audience, and objectives
• Ensure all content you provide complies with applicable laws and does not infringe third-party rights
• Designate a primary point of contact for communication
• Review and approve deliverables in accordance with agreed-upon schedules

9. Intellectual Property Rights

9.1 Client-Provided Materials

You retain all rights to materials, content, and information you provide to us. By providing such materials, you grant us a non-exclusive license to use, reproduce, modify, and display them solely for the purpose of providing Services to you.

9.2 Work Product

Upon full payment of all fees, you will own the final deliverables specifically created for you as outlined in your Service Agreement. This includes custom content, designs, and strategies developed exclusively for your business.

9.3 Pre-Existing Materials and Tools

We retain all rights to:

• Our proprietary methodologies, processes, and frameworks
• Pre-existing templates, tools, and resources
• General marketing knowledge and techniques
• Any materials created prior to or independently of our engagement with you

9.4 Portfolio Rights

We reserve the right to use general descriptions of our work for you in case studies, portfolio displays, and marketing materials, unless otherwise specified in a separate non-disclosure agreement. Confidential information will not be disclosed without your prior written consent.

10. Confidentiality

10.1 Definition

Confidential Information includes all non-public information disclosed by either party that is marked as confidential or would reasonably be considered confidential given its nature and circumstances of disclosure.

10.2 Obligations

Both parties agree to:

• Maintain the confidentiality of all Confidential Information
• Use Confidential Information only for purposes of the Service Agreement
• Limit disclosure to employees, contractors, and advisors who need to know
• Protect Confidential Information using the same degree of care used for own confidential information

10.3 Exclusions

Confidential Information does not include information that:

• Is or becomes publicly available through no fault of receiving party
• Was lawfully in receiving party's possession before disclosure
• Is independently developed without use of Confidential Information
• Is rightfully received from a third party without restriction

11. Service Level and Performance

11.1 Best Efforts

We will use commercially reasonable efforts to provide Services in a professional and workmanlike manner consistent with industry standards.

11.2 No Guaranteed Results

While we strive for excellence, marketing results depend on numerous factors beyond our control. We do not guarantee specific outcomes, including but not limited to:

• Specific follower, engagement, or conversion numbers
• Search engine rankings or algorithm results
• Sales, revenue, or ROI figures
• Viral content or social media reach

11.3 Third-Party Platforms

Our Services often involve third-party platforms (social media networks, advertising platforms, etc.). We are not responsible for changes to these platforms, including algorithm updates, policy changes, or service interruptions that may affect your results.

12. Limitation of Liability

12.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MJK GROUP GLOBAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

12.2 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

12.3 Exceptions

Nothing in these Terms shall limit or exclude liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by law

13. Indemnification

You agree to indemnify, defend, and hold harmless MJK Group Global, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms or any Service Agreement
• Your violation of any law or regulation
• Your violation of any third-party rights
• Content, materials, or information you provide to us
• Your use of our Services or deliverables

14. Warranties and Disclaimers

14.1 Our Warranties

We warrant that:

• We have the right and authority to provide the Services
• Services will be performed in a professional manner
• We will comply with applicable laws and regulations

14.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

15. Dispute Resolution

15.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from these Terms, the parties agree to first attempt to resolve the matter through good-faith negotiation.

15.2 Mediation

If informal resolution fails, the parties agree to participate in mediation before pursuing formal legal action.

15.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

15.4 Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in New York County, New York, and the parties hereby consent to personal jurisdiction and venue therein.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any Service Agreement or SOW, constitute the entire agreement between you and MJK Group Global regarding the Services and supersede all prior agreements and understandings.

16.2 Amendments

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website. Continued use of Services after changes constitutes acceptance of updated Terms.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.4 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

16.5 Assignment

You may not assign or transfer these Terms or your Service Agreement without our prior written consent. We may assign these Terms or any Service Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets.

16.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.

16.7 Independent Contractor

MJK Group Global is an independent contractor, not an employee or agent of Client. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

16.8 Notices

All notices under these Terms must be in writing and will be deemed given when delivered personally, sent by confirmed email, or three days after being sent by certified mail to the addresses specified in the Service Agreement or to the contact information below.

17. Acceptable Use

You agree not to use our Services for any unlawful purpose or in any way that:

• Violates any applicable law or regulation
• Infringes the rights of any third party
• Involves spam, unsolicited advertising, or deceptive practices
• Promotes illegal, harmful, or fraudulent activities
• Damages our reputation or interferes with our business

We reserve the right to refuse service or terminate your agreement if you violate these acceptable use provisions.